These Terms and Conditions govern your use of our website and the purchase of products or services from us. By using our platform or engaging with our services, you agree to the terms outlined below. Please read them carefully.
1. General Disclaimer
The information provided on our website is intended for general informational purposes only. While we strive to ensure accuracy and timeliness, we make no guarantees about the completeness or reliability of the content. All information is provided “as is” without any warranties, either express or implied. Use of this information is at your own risk.
2. Pricing Policy
All product prices listed on our website or in-store are exclusive of Value Added Tax (VAT) unless clearly indicated otherwise. Prices are subject to change at any time without prior notice, depending on market conditions, supplier adjustments, or internal pricing reviews.
3. Warranty Guidelines
We offer the following warranty terms for products purchased from us:
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Manufacturer Warranty: Products may come with a manufacturer warranty. Unless otherwise specified, warranty claims must be directed to the authorized service center or our designated repair partner.
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Local Warranty Confirmation: Customers are responsible for confirming if a product includes a local warranty prior to purchase. Not all items are covered by warranty.
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Returns: Faulty items may be returned within 24 hours of purchase. Returns outside this period or for non-faulty items will not be accepted.
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Warranty Exclusions: Warranty does not cover physical damage, including cracked screens, water damage, or any misuse.
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No Refund Policy: Products covered under warranty are eligible for repair or replacement only. Refunds are not provided.
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Registration Requirements: Customers must register their product on the manufacturer’s website (if applicable) to activate the warranty.
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Accessory Coverage: Accessories such as chargers, cables, and earphones are not covered under any warranty.
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Repair Assistance: If you cannot access the manufacturer’s service center, we may help facilitate repairs. Timelines may range from 7 to 30 days, depending on the manufacturer.
4. Orders and Payments
All orders placed through our website or physical store must include accurate and complete customer information. We reserve the right to cancel or reject any order due to reasons including stock unavailability, pricing discrepancies, or suspected fraudulent behavior. Full payment is required at the time of purchase, unless the item is acquired through our Lipa Polepole installment plan (subject to separate terms).
5. Shipping and Delivery
We aim to fulfill all deliveries within agreed timelines. However, delivery durations are estimates and not guaranteed. Delays may occur due to third-party logistics or external circumstances beyond our control. Any applicable delivery charges will be disclosed during the ordering process.
6. Repairs and Servicing
All repair requests are subject to availability of parts and technicians. Diagnostic fees may apply. We are not responsible for data loss during repairs, and customers are strongly encouraged to back up their devices beforehand. Repair durations may vary depending on the complexity of the issue.
7. Lipa Polepole Installment Plan
Our Lipa Polepole payment option allows eligible customers to purchase products via flexible installments. Terms and conditions for this plan are shared during the application process. Late or missed payments may result in additional fees or product recovery, in line with the agreement.
8. Limitation of Liability
To the extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website, products, or services. This includes, but is not limited to, loss of data, business interruption, or loss of earnings. Any claim against us shall be limited to the amount you paid for the product or service in question.
9. Intellectual Property
All content on this website—including logos, images, product descriptions, and design elements—is owned by us or our content partners and is protected under applicable intellectual property laws. You may not copy, distribute, or reuse any content without express written permission.
10. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Kenya. Any disputes or claims shall be resolved exclusively in the courts located in Nairobi, Kenya.
11. Policy Updates
We reserve the right to update or amend these Terms at any time. Updates will be posted on this page with a revised effective date. Continued use of our website or services after changes are made will be considered acceptance of the new terms.