This policy outlines the process and requirements for returns and refunds for products purchased from Gadget World 254 (https://www.gadgetworld254.com/). This policy is designed to ensure a transparent and trustworthy shopping experience, in full compliance with Google Merchant Center and Google Ads policies.
1. Our 7-Day Return & Exchange Guarantee
We offer a 7-day return policy, which means you have 7 calendar days from the date you receive your item to request a return or exchange.
Google Policy Requirement: The return and refund process must be clearly and conspicuously disclosed to customers.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
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Condition: The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
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Proof of Purchase: You must provide the receipt or proof of purchase (e.g., your order number).
If an item is returned without its original packaging or shows signs of wear that were not present upon initial delivery, we reserve the right to refuse the return or charge a restocking fee.
3. How to Start a Return
To start a return, you must first contact us.
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Contact Method: Please email us at support@gadgetworld254.com or call us at 0704223399
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Information Required: Please provide your Order Number and a detailed reason for the return.
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Return Authorization: If your return request is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return authorization will not be accepted.
4. Return Shipping Costs
The responsibility for return shipping costs depends on the reason for the return:
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Our Error: If the return is due to our error (e.g., you received the wrong item, or the item is defective/damaged upon arrival), Gadget World 254 will cover the full cost of return shipping. We will provide you with a pre-paid shipping label.
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Customer Error/Change of Mind: If the return is due to a change of mind, ordering the wrong item, or other reasons not caused by our company, the customer is responsible for the cost of return shipping.
5. Non-Returnable Items (Exclusions)
The following types of items cannot be returned:
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Digital Products: Downloadable software products, gift cards, or activated license keys.
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Health/Personal Care Items: Items that present hygiene concerns (e.g., headphones/earbuds that have been opened).
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Perishable Goods: Food, flowers, or other items that expire.
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Custom Products: Personalized or custom-made orders.
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Clearance/Sale Items: Items marked as “Final Sale” or “Non-returnable” on the product page.
If you have questions about a specific item, please contact us before purchasing.
6. Refunds Process and Timeline
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Inspection: We aim to inspect all returns within 3 business days of receiving them.
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Processing: If approved, your refund will be automatically processed and applied to your original method of payment.
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Timeline: Please allow 7 to 10 business days for the refund to appear in your bank or payment account. This timeline is dependent on your card issuer’s policies.
Important: If more than 15 business days have passed since we approved your return and you have not received your refund, please contact your bank or credit card company first. If the issue persists, contact us at support@gadgetworld254.com.
7. Damaged Items and Errors
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right immediately, with all costs covered by Gadget World 254.
8. Exchanges
The fastest way to ensure you get what you want is to return the item you have (follow the “How to Start a Return” process), and once the return is accepted, make a separate purchase for the new item.
Contact Information
For any questions regarding our return and refund policy, please contact us:
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Email: support@gadgetworld254.com
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Phone: 0704223399
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Business Address: Norwich Union House, 2 Mama Ngina St, Nairobi